Contact Us
We're here to help! Get in touch with our support team
Live Chat
AI-assisted support with human escalation
Available 9 AM - 9 PM AEST, Monday to Sunday
Start Live ChatOffice
Sydney, Australia
Visit by appointment only
Quick Help
- • Booking Issues
- • Payment Problems
- • Technical Support
- • Account Questions
- • Partnership Inquiries
How Can We Help You?
Choose the best way to get support based on your needs
Start with Live Chat
Get instant AI-powered responses to common questions. Our AI assistant can help with bookings, payments, technical issues, and more. If needed, you'll be connected to a human agent.
- ✓ Instant responses 24/7
- ✓ AI-powered assistance
- ✓ Escalates to human when needed
Submit a Help Desk Ticket
For complex issues or if you prefer detailed written communication, submit a support ticket. Our team will respond within 24 hours.
- ✓ Detailed issue tracking
- ✓ 24-hour response time
- ✓ Attach files and screenshots
Frequently Asked Questions
How do I book tickets?
Browse our schedule, select a showtime, choose your seats, and complete the payment. You'll receive a digital ticket via email.
Can I cancel my booking?
Yes, you can cancel up to 2 hours before the showtime for a full refund. Go to your dashboard and select the booking to cancel.
How does virtual cinema work?
Purchase a ticket, receive a unique access code, and stream the movie in HD from any device during the scheduled time window.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital wallets through our secure Stripe payment gateway.
How do I submit my film?
Visit our Film Festivals page and follow the submission guidelines. You can submit directly or through FilmFreeway.
Do you offer refunds?
Yes, refunds are available for cancellations made at least 2 hours before the showtime. Technical issues are handled case-by-case.